Case-Assignment: CCN Graduate
Case-Assignment: CCN Graduate
Case-Assignment: CCN Graduate
Course Outcomes Through this assignment, the student will demonstrate the ability to: CO #2: Analyze goal directed leadership actions that foster positive healthcare outcomes and effective processes at individual, community, and global healthcare settings. (MPH PO 7, MSN PO 2) CO #3: Develop personal and strategic communication modalities that foster negotiation, advocacy and positive work environments within diverse healthcare settings. (MPH PO 9, MSN PO 3) CO #5: Incorporate ongoing leadership character development, values and ethical principles into a living leader role that collaborates with and engages individuals, teams, agencies, and organizations locally as well as globally. (MPH PO 8, MSN PO 5) Due Date: Sunday 11:59 PM MT at the end of Week 6 Total Points Possible: 200 REQUIREMENTS: Description of the Assignment The focus of the assignment is to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model. The following objectives will need to be addressed: 1. Provide an introductory paragraph and identify the benchmark that will be addressed for this assignment; the importance of this benchmark for the clinic’s stability; and why this benchmark has been selected. Select one benchmark from the following list: a. Decrease in customer service score related to courtesy and friendliness of staff at Care Agency, b. Decrease in customer service score related to staff explain my discharge instructions in a way that I understand, c. Decrease in quality care score linked to the interventions provided at the Clinic. 2. Identify why the low scores have been attained a. This can be a short paragraph following the introductory paragraph as to your leadership perspective as to why the low score occurred. Use your imagination and a systems approach as to why the low scores have been attained versus a blaming culture. There will be no right or wrong answer—however, it is crucial to identify why the problem has occurred to be able to move forward in addressing the problem area. 3. Describe the leadership dynamics related to how the project will be managed, specifically incorporating the following strategies: a. The six values of the system leadership perspective; each value must be described. b. Strategic leadership foresight, visioning, partnering, and motivating c. Relationship based care 4. Identify the change model that will be used in addressing the problem area. a. Describe the elements of the change model. b. Describe how the change model is applicable for the customer service or quality indicator you have selected to improve for the Clinic’s stability. c. Describe your role as the leader in supporting the change process. d. What leadership skills will you utilize to lead the change effort? 5. Describe the course of action/change. a. Who needs to be involved in creating change: List the key stakeholders that need to be involved in this change project. b. Design the steps of the new process that will address the gaps and improve the problem area. 6. Conclusion a. Highlight the main points of this project—the focus, leadership strategies used to create change, the change model used, and the final action plan. Criteria for Format and Special Instructions 1. This assignment must be submitted to TurnItIn™, as required by the TurnItIn™ policy. A Similarity Index of “blue” or “green” must be obtained. A score in the blue or green range indicates a similarity of less than 24% which is the benchmark for CCN graduate nursing students. Any other level of similarity index level requires the student to revise the assignment before the due date and time. To allow sufficient time for revision, early submission of the assignment to TurnItIn™ is highly encouraged. The final submission will be graded by faculty. If a Turnitin™ report indicates that plagiarism has occurred, the Academic Integrity policy will be followed. 2. The paper (excluding the title page and references page) should be 8-10 pages. Points will be lost for not meeting these length requirement. 3. Font and sizes acceptable: 12 point Times New Roman or 11 point Arial. 4. Use of the following subheadings to organize the content of your paper: Leadership Dynamics Change Model Course of Action Conclusion 5. The textbooks required and lesson content for this course may not be used as a reference for this assignment.
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