The two-part case study:
1. There are many ways to build functional expertise within an organization. Select one of the key roles in building functional expertise, and prepare a two-year plan to build functional expertise of a newly hired manager.
2. Analyze how operational objectives, their relationship to talent management, and the metrics could be applied to evaluate future talent management practices.
The solution explains, in part one, how a newly hired manager must make it a priority to conduct an inventory of all employeesâ€™ knowledge, skills and abilities (KSAs). This process sets the â€œbaselineâ€ of talent currently available. The manager can then look at the future organizational needs, in comparison to current KSAs, and define any skills gap. This will showcase what skills are lacking and provide insight into training needed. Part two of the solution explains the critical importance of investing in oneâ€™s employees. Doing so helps ensure that the organization is always ready with an employee population with the requisite â€œKSAâ€ for current â€“ and future jobs.
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