This Discussion examines institutional racism and bias in cross-cultural service delivery. To prepare, please be sure to read “Case Study 1” in Chapter 4 of your text.
Please respond to the following:
Based on the scenario presented, how did institutional racism play a role in some of the cultural issues identified at Agency X?
As a Human Services Professional working at Agency X, why is cultural awareness and cross-cultural service delivery important in human services delivery of Clients of Color? How can it be used to address some of the challenges presented at Agency X?
What suggestions would you give to upper management and staff members on steps they can take in becoming cultural allies of both Clients and Staff of Color?

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